Human Access Association announces its need to fill the following vacant position:

Basic Job Information

  • Position Title: Receptionist & Secretary
  • Number Required: 1
  • Duty Station: Aden
  • Contract Duration: 3 Months
  • Application Deadline: September 25, 2026

General Purpose of the Position

To provide professional and friendly reception services to visitors and beneficiaries, manage the office environment efficiently, and ensure the proper guidance of beneficiaries, contributing to a positive impression of the project and its services.

Key Responsibilities and Duties

  • Welcome visitors and beneficiaries in a professional and courteous manner and identify their needs.
  • Direct visitors and beneficiaries to the appropriate person or department.
  • Respond to and appropriately refer general inquiries.
  • Schedule appointments for staff members and beneficiaries with relevant departments.
  • Assist in organizing meetings and receiving visitors.
  • Provide basic administrative support to the team, including photocopying, scanning, and meeting room organization.
  • Assist in registering new beneficiaries and guiding them through initial forms and procedures.
  • Maintain the cleanliness and organization of the reception and waiting areas.
  • Ensure that awareness materials and information available in the reception area are updated and sufficient.
  • Report any safety or maintenance issues in the reception area.
  • Maintain the confidentiality and privacy of all client and project information.
  • Comply with organizational policies, especially Child Protection and Prevention of Sexual Exploitation and Abuse (PSEA) policies.
  • Handle sensitive cases with empathy and professionalism.
  • Perform any other duties assigned by the direct supervisor within the scope of the project.

Essential Requirements

Education and Experience

  • Diploma in Computer Science after secondary education or a related field.
  • At least one year of experience in reception, administrative services, or customer service roles.

Skills and Competencies

  • Basic knowledge of Microsoft Office applications (Word, Outlook).
  • Excellent Arabic language skills (spoken, written, and reading).
  • Professional appearance and strong work ethics.
  • Excellent verbal communication and interpersonal skills.
  • Ability to create a positive first impression.
  • Ability to deal with diverse personalities with patience and courtesy.
  • Good organizational skills and the ability to multitask in a fast-paced environment.
  • Acceptable level of English language proficiency.

Physical and Mental Requirements

  • Physically fit with all five senses intact.
  • Presentable appearance.
  • Accuracy and attention to detail.
  • Good listening, comprehension, and situational awareness skills.

Additional Conditions

  • The applicant must be female.
  • Availability to work on a full-time basis.
  • The applicant must not have any prior convictions related to sexual exploitation, abuse, harassment, fraud, corruption, or conflict of interest.

Required Attachments

  • Updated CV/Resume.
  • Copy of National ID Card (front and back).
  • Copy of academic qualification certificates.
  • Copies of relevant training certificates.
  • Copies of experience certificates related to the position.

Note

Applications that do not meet the minimum requirements and qualifications will be automatically excluded.

How to Apply

Click the link below to complete the application form.